Customer Satisfaction

The American Customer Satisfaction Index is a quarterly survey by the University of Michigan that measures customer satisfaction with various products. The latest released survey questioned 8,096 vehicle owners between April 1 and June 30, 2005. The average score was 80 out of 100 points.

Company-brand	Score
Toyota Motor Corp.	87
Honda Motor Co.	86
BMW	86
General Motors Corp.-Cadillac	86
GM-Buick	84
Hyundai Motor Co.	84
Ford Motor Co.-Lincoln/Mercury	83
GM-Saturn	81
GM-GMC	81
Ford-Volvo	81
DaimlerChrysler AG-Mercedes Benz	80
DaimlerChrysler-Chrysler	80
GM-Pontiac	80
Mazda Motor Corp.	80
AVERAGE-ALL AUTOMAKERS	80
Nissan Motor Co.	78
Volkswagen AG	78
GM-Chevrolet	78
DaimlerChrysler-Dodge	78
Ford-Ford brand	75

Source: American Consumer Satisfaction Index, University of Michigan.