To provide a quick, complete and accurate diagnosis of your vehicle our technicians need a thorough description of the problem. Please take a few minute to complete this worksheet to the best of your ability. The information you provide will be a tremendous aid to the technician.
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Date: |
Name: |
Invoice No: |
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Year: |
Make: |
Model: |
Engine: |
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Mileage: |
VIN: |
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Please check all symptoms that apply to your vehicle
My vehicle's "CHECK ENGINE" light
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¨ Glows steadily |
¨ Glows intermittently |
¨ Never comes on |
While operating the starter, my vehicle
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¨ Will not crank |
¨ Cranks slowly |
¨ Cranks normally |
When starting, my vehicle
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¨ Will not start |
¨ Starts normally |
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¨ Starts and dies |
¨ Is difficult to start: |
¨ Hot |
¨ Cold |
While Idling, my vehicle
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¨ Will not idle |
¨ Idles too low |
¨ Idles too high |
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¨ Idles rough |
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¨ Surges (up and down) |
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¨ Backfires |
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¨ Idles normally |
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While driving, my vehicle
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¨ Backfires |
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¨ Pings (Spark knock, detonation) |
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¨ Smokes excessively |
¨ Runs too hot |
¨ Runs too cold |
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¨ Black |
¨ Blue |
¨ White |
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¨ Has a fuel or gas odor |
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¨ Hesitates |
¨ Stumbles |
¨ Stalls |
¨ Surges |
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¨ Lacks power (sluggish) |
¨ Misses |
¨ Cuts out |
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¨ Stalls when slowing or stopping |
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¨ Vibrates excessively |
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Other symptoms
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¨ Transmission shifts |
¨ Too soon |
¨ Too late |
¨ Normally |
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¨ Poor fuel mileage |
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¨ Emissions test failure or "rotten egg" odor |
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¨ Other (Please explain) |
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Time: |
Speed: |
Distance: |
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¨ Morning |
¨ Idle |
¨ Less than 2 miles |
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¨ Midday |
¨ Low speed |
¨ From 2 to 10 miles |
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¨ Evening |
¨ Stop and Go |
¨ More than 10 miles |
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¨ Night |
¨ Highway (Cruise) |
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¨ High speed |
Conditions: |
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¨ Acceleration |
¨ Uphill |
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¨ Deceleration |
¨ Downhill |
Frequency of Conditions
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¨ Always |
¨ Since New |
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¨ Intermittently |
¨ After_______ miles |
Environmental conditions
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¨ Cold Weather |
¨ Wet/Raining |
¨ Fog |
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¨ Hot Weather |
¨ Snow |
¨ Dirt/Dust |
Engine Conditions
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¨ Engine Cold |
¨ While Turning |
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¨ Engine Hot |
¨ While Braking |
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¨ All Temperatures |
¨ With Headlights ON |
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¨ When Shifting |
¨ With A/C ON |
Driving Habits
¨ Start cold engine and drive immediately
¨ Star cold engine and allow to warm up
¨ Mostly highway driving
¨ Mostly city driving
¨ Park in garage
Average miles driven per day_____________
Fuel Quality
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Type of fuel used______________________ |
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Octane rating |
¨ 87 |
¨ 89 |
¨ 91 |
¨ Greater than 91 |
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Brand of fuel_______________________________ |
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Last fill-up date_____________Miles____________ |
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